Terms of use

Introduction

Welcome to GameNova. By accessing and using our website, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before making any purchase.

1. Products

GameNova primarily sells digital products, including game keys, activation codes, and pre-orders for PC, PlayStation, Xbox, and Nintendo platforms.
In some cases, specific bundles or promotional offers may include physical items (such as accessories, collectibles, or posters).
These will be clearly indicated on the product page.

2. Delivery

Digital products are typically delivered within minutes after payment confirmation.
Delivery is completed once the order has been processed and verified. In rare cases, slight delays may occur due to payment veritication or system checks
Pre-orders are delivered on or before the official release date of the product.

3. Refund Policy

Due to the nature of digital goods, all sales are generally final.
Refunds may only be granted under the following conditions:
• The product has not been delivered
• The product key is proven to be invalid or unusable
We reserve the right to verify any reported issue before issuing a refund.

4. Physical Items (if applicable)

For orders that include physical items, shipping times and conditions may vary depending on the destination.
GameNova is not responsible for delays caused by external shipping carriers

5. User Responsibility

Customers are responsible for ensuring that:
• The selected product is compatible with their platform
• The product matches their region and account requirements
We are not responsible for incorrect purchases made by the user.

6. Pricing and Availability

All prices and product availability are subject to change without prior notice.
We reserve the right to modify or discontinue products at any time.

7. Fraud Prevention

To protect both customers and our platform, GameNova may delay, review, or cancel orders that are flagged as suspicious or high-risk.

8. Contact

For any questions or support requests, please contact us at: support@gamenova.eu